Frequently Asked Questions About American Coradius International LLC
Providing answers to our most commonly asked questions
Your Questions Answered
At ACI, we believe in treating consumers with professionalism and respect. This FAQ provides helpful information about who we are, why you may have been contacted, and how to work with us. 800-759-2241 WebCorr@acillc.us TRS Support: Dial 711
Who We Are & What We Do
ACI is a nationally licensed third-party debt collection agency headquartered in Amherst, New York. We have provided account resolution services since 1989, specializing in the financial services industry.
Yes. ACI is fully licensed and follows all applicable state and federal collection laws, including the Fair Debt Collection Practices Act (FDCPA).
We partner with national banks, fintech lenders, and other financial institutions to service past-due accounts.
Yes. ACI is a certified member of the Receivables Management Association International (RMAI) and ACA International, both of which promote ethical and compliant debt collection practices.
Please contact us right away so we can verify the account details. If we have reached you in error, we will take appropriate action.
Our company name is American Coradius International LLC, and we are based in Amherst, NY. You can always verify our contact by calling 800-759-2241 or emailing WebCorr@acillc.us.
Digital Communication & Preferences
Yes. When permitted, we may use email or SMS to provide account information or payment reminders. These messages will always clearly identify ACI and include contact information.
You can reply “STOP” to any SMS from ACI or use the unsubscribe link in our emails. You may also contact us directly to update your preferences.
Yes. We take data privacy seriously and do not request sensitive personal information through email or text.
Payment Arrangements & Account Support
You can make a payment or discuss resolution options by calling us at 800-759-2241 to speak with a representative, or by visiting ACIbillpay.com to manage your account online at your convenience.
Yes. If you need to update your payment terms or method, please contact our team so we can assist.
Disputes, Documentation & Legal Questions
You may dispute the account in writing or by contacting us. Once we receive your dispute, we will pause collection activity until we’ve reviewed the matter and responded.
No. ACI does not initiate or file legal proceedings. If you have received any legal communication, we encourage you to contact us immediately for clarification.
Your Rights & Our Commitment
What rights do I have when dealing with a collection agency?
You have the right to:
- Request written validation of the account
- Dispute any part of the debt within 30 days
- Set preferences for how you are contacted
These rights are outlined in the FDCPA. More information is available at consumerfinance.gov.
Can I speak to someone for help?
Yes. Our team is trained to provide clear, respectful assistance. We’re here to help you understand your options—not to pressure you.